Is ProCollect stopping you?

Washington consumers may be contacted by ProCollect for a broken a lease from an apartment complex, alleged damages, or cleaning fees, or the apartment management said that they owe money for whatever reason. The charges may be unlawful, unfair, and may BREAK THE LAW.

YOU HAVE RIGHTS when it comes to apartment debt collection. The Law Firm of John P. Chay PLLC can ensure your rights and go after those that violate them.

How Can We Help You?

The advantages of hiring the Law Firm of John P. Chay PLLC are:

  • Professional, Knowledgeable
  • Attorneys and Legal Staff
  • Experience with apartment collection debts
  • Transparent Process
  • We do the work for you
  • Affordable, Flat Fee structure

Reasons for a Great Hardship Letter

  • Medical Issues
  • Job Loss
  • Recent loss of vehicle or home
  • Taking care of relatives

Consider including in your hardship letter a basic household budget. It is OK to show that you have a little money left over at the end of the month. You just want to demonstrate you are not wasting your money and their reduction is not charity. It is necessary for you to resolve the apartment debt.

Why is ProCollect on my credit report?


They are an apartment debt collector hired by the apartment complex or property management company. They claim that you owe them money for some reason. One reason that ProCollect may be reporting wrong information on your credit report is that the apartment complex told them too. This is why a direct dispute of ProCollect’s files is so important. If the debt collection is going to appear on your credit report it must be 100% correct, verifiable, and timely. We make sure that it is and that your rights are enforced.

How can I remove ProCollect from my credit report?


Dispute with ProCollect You can dispute the account that they are reporting to the credit bureaus directly with the credit bureaus or directly with ProCollect. We believe that direct disputes may yield the best results when you know exactly the correct dispute process. Washington residents are owed documentation to validate the apartment debt collection within certain time frames. Even if they provide the documents, they must be compliant with Federal and State law. Your rights give you the opportunity to possibly find violations. Violations can possibly be used to offset the amount owed or entice the debt collector to remove the account from the credit report.

Settle with ProCollect You can decide to settle with the apartment debt collector. One debt settlement strategy is to create a Hardship letter detailing why you can not pay the full amount due. So many consumers do not go through this extra step and it will make you stand out. Our law firm writes a professional hardship letter with many debt negotiations. Ask for removal of the account from the credit report as part of the settlement. This is often called a Pay for Delete agreement. Remember, the deal is no good unless it is writing from ProCollect.

DallasProCollect Contact:



12170 Abrams Rd, Ste 100

Dallas, TX 75243


Email: [email protected]

Phone: (214) 341-7788

Toll: (800) 839-8186



Washington State Apartment Overiew

Governing Law: RCW 59.18 Duty to Mitigate: Yes
Notice to Vacate: 14 days

Eviction Judgments Found in:

District & Superior Courts

Send Notice of Final Accounting: 30 days Time to Appeal: 5 days
Interest on Apartment Debt: Yes


Washington State Relevant Governing Laws


RCW  §§ 59.18.310


Duty to Mitigate – The landlord has the obligation to make reasonable efforts to minimize the harm or cost on the tenant.
RCW §59.18.595 Duty to Mitigation after a tenant’s death.
RCW 59.18.057 Proper Notice – A landlord must give a proper 14 day notice to pay rent or vacate the premises with the required language.
RCW 59.18.670 Landlord Security Waiver – A landlord my forego a security deposit and instead accept a monthly fee if the tenant agrees. There is required language in the lease agreement or addendum.
RCW 59.18.575 Domestic Violence – If a Washington resident is a victim of crime of domestic violence, sexual assault, unlawful harassment, or stalking there may be a way to vacate the property and terminate the lease.
RCW 59.18.090 Terminate for failure to maintain unit
RCW 59.18.200 Military Exception – A tenant who is a member of the armed forces, including the national guard and armed forces reserves, or that tenant’s spouse or dependent, may end a rental agreement with less than 20 days’ written notice if the tenant receives permanent change of station or deployment orders.
RCW 59.18.280 30 days to deliver surplus / deficiency balance letter landlord has 30 days to mail or deliver a list of charges owed by the tenant or credits refunded to the tenant.
RCW 59.18.200 Notice to vacate at the end of the lease term. A tenant needs to give 20 days notice of a 12 month lease or more to vacate the unit. If the tenant in a month to month lease they need to give a 30 day notice.


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(206) 508-2405

Email Address

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Mon to Thurs:  7 am - 5 pm

Fri:  7 am - 11 am

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